If you are using the new CharityAuctions platform, you may notice that there is no separate “Payment Settings” section in your dashboard.
This is intentional.
CharityAuctions includes a built-in payment processor designed to make payments seamless and automatic, so there is no setup required before your auction begins.
How Payments Work on the New Platform
CharityAuctions handles all payment processing internally.
This means:
• You do not need to connect Stripe manually
• You do not need to configure payment gateways
• There is no payment settings section to manage
• All bidder payments are processed automatically
When your auction ends and bidders pay their invoices, payments are collected directly through our built-in system.
What You Need to Do
There is no payment configuration required before your event.
Your only required action is to request your payout after your auction has ended.
To request a payout:
- Open your auction dashboard.
- Navigate to Post Event Tasks.
- Click Payouts.
- Complete the Verification Setup if prompted.
- Submit your payout request.
Once requested, you will receive a secure email from Stripe to enter your banking information.
When Will I Receive My Funds
After requesting your payout and completing verification:
• Payouts are typically processed within 5 to 7 business days
• Funds are sent directly to your verified bank account
• No manual payment setup is required beforehand
This streamlined process reduces complexity and eliminates the need for payment configuration during auction setup.
Why There Is No Payment Settings Section
The new CharityAuctions platform was designed to:
• Remove complicated payment setup
• Eliminate third-party integrations
• Reduce configuration errors
• Simplify the user experience
• Make payment collection automatic
By handling processing internally, we ensure a smoother and more consistent experience for every organization.
Best Practices
To ensure smooth payouts:
• Complete your verification promptly after requesting a payout
• Watch for the secure Stripe email
• Submit accurate banking information
• Allow the full 5 to 7 day processing window
There is nothing else you need to configure in advance.
Frequently Asked Questions
Why don’t I see a payment settings section?
Because the new CharityAuctions platform includes a built-in payment processor, no separate setup is required.
Do I need to connect Stripe before my auction starts?
No. Stripe is only used securely for payout verification after you request a payout.
How are bidder payments collected?
Payments are processed automatically through our built-in system when bidders pay their invoices.
What do I need to do to receive my funds?
Simply request a payout under Post Event Tasks > Payouts and complete verification.
When will I receive my payout?
Most payouts are processed within 5 to 7 business days after verification.
If you have questions about payments or payouts, CharityAuctions support is always available to assist.
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