On CharityAuctions, funds are not automatically sent at the moment your auction ends. You must request your payout once your event has fully concluded and bidder payments have been collected.
When Can I Request My Payout
You can request your payout after:
• Your auction has officially ended
• Winning bidders have been invoiced
• Payments have been collected
Once your event is fully complete, you can initiate the payout process.
How to Request Your Payout
To request your funds:
- Open your auction dashboard.
- Navigate to Post Event Tasks.
- Click Payouts.
- Complete the Verification Setup if prompted.
- Submit your payout request.
If this is your first payout, you will receive a secure email from Stripe to collect your banking information.
How Long Does It Take to Receive Funds
After your payout is requested and verification is complete:
• Payouts are typically processed within 5 to 7 business days
• Funds are sent directly to your verified bank account
• Processing begins after all required steps are completed
This timeframe allows for secure payment clearing and bank transfer processing.
Why Funds Are Not Sent Automatically
CharityAuctions uses a built-in payment processor to simplify event management.
Because of this structure:
• Funds are held securely until you request a payout
• Banking information is collected securely through Stripe
• You control when your payout is initiated
This provides flexibility and added security for your organization.
Best Practices
To receive your funds without delay:
• Wait until your auction has fully concluded
• Confirm bidder payments are complete
• Complete verification promptly
• Watch for the Stripe email
• Submit accurate banking information
Following these steps ensures a smooth payout process.
Frequently Asked Questions
When do I receive my funds?
You receive your funds after requesting a payout once your auction has concluded and payments have been collected.
Are payouts automatic?
No. You must request your payout from the Payouts section of your dashboard.
Where do I request my payout?
Go to Post Event Tasks > Payouts to begin the process.
How long does a payout take?
Most payouts are processed within 5 to 7 business days after verification is complete.
What if my payout is pending?
It may still be within the 5 to 7 day processing window or banking information may not yet be submitted.
If you need help requesting or tracking your payout, CharityAuctions support is always available to assist.
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