Receiving Auction Payouts

After your auction ends and bidders have paid their invoices, the final step is receiving your auction funds.

CharityAuctions makes the payout process simple and secure, with clear steps to verify your account and receive payment directly to your bank.

Where to Manage Payouts

All payout activity is handled from a single location in your auction dashboard.

To access payout information:

1. Open your auction dashboard.
2. Go to Post Event Tasks in the left navigation menu.
3. Click Payouts.

This page is where you will complete verification steps, request payouts, and check payout status.

Completing the Verification Setup

Before funds can be released, a one-time verification process must be completed.

To begin verification:

1. Navigate to Post Event Tasks > Payouts.
2. Follow the on-screen instructions to complete the Verification Setup.
3. Confirm all required account details.

This step ensures payouts are processed securely and sent to the correct organization.

Submitting Your Banking Information

For security reasons, banking details are not entered directly into CharityAuctions.

Once a payout is requested:

1. CharityAuctions will trigger a secure email from Stripe.
2. The email will contain a link to submit your banking information.
3. You will enter your payout account details on Stripe’s secure form.
4. After submission, your payout can be processed.

This process keeps sensitive financial information protected and private.

When Will I Receive My Payout

Payouts are not immediate and require a short processing period.

In most cases:

• Payouts are processed within 5 to 7 business days
• Funds are sent directly to the bank account you provided
• Timing begins after verification is complete

This timeframe allows for payment clearing and secure fund transfer.

Understanding Pending Payout Status

If your payout shows as pending, it usually means one of two things:

• You are still within the normal 5 to 7 day processing period
• Banking information has not yet been submitted through Stripe

Pending status does not mean there is a problem. It simply indicates that one of these required steps is still in progress.

Updating Your Bank Account Information

If you need to change or update where payouts are sent:

1. Request a new payout from the Payouts page.
2. Watch for the secure Stripe email.
3. Enter the updated banking information using the secure link.

Banking details can be updated whenever necessary using this secure process.

Best Practices

To ensure a smooth and timely payout:

• Complete the Verification Setup as soon as possible
• Watch for the Stripe email after requesting a payout
• Submit banking information promptly
• Double-check bank details for accuracy
• Allow the full 5 to 7 day processing window

Following these steps will help you receive your funds without delay.

Frequently Asked Questions

When will I receive my auction funds?
Most payouts are processed within 5 to 7 business days after verification and payment collection are complete.

How do I submit my banking information?
After requesting a payout, you will receive a secure email from Stripe with a link to enter your banking details.

Why is my payout still pending?
A payout may be pending because it is still within the 5 to 7 day processing period or because banking information has not yet been submitted.

Where do I request a payout?
Payouts are requested from Post Event Tasks > Payouts in your auction dashboard.

Can I update my bank account for payouts?
Yes. You can submit updated banking information through the secure Stripe form whenever you request a payout.

What happens if I don’t receive the Stripe email?
Check your spam or junk folder, and confirm the email address on file. If you still need help, CharityAuctions support can assist.

If you need help completing verification or receiving your payout, CharityAuctions support is always available to assist.

Tom Kelly

Tom Kelly, TEDx speaker and CEO of CharityAuctions.com, helps nonprofits raise millions through auctions and AI. He hosts The Million Dollar Nonprofit podcast and inspires leaders to live their legacy, not just leave it.