If a bidder cannot find their invoice or needs another copy, you can easily resend it directly from your auction dashboard.
CharityAuctions makes it simple to follow up with winners and help them complete payment.
Steps to Resend an Invoice
To resend an invoice to a bidder:
- Open your auction in the admin dashboard.
- In the left navigation menu, click Post Event Tasks.
- Select Invoices.
- Locate the unpaid invoice you want to resend.
- Click the View Invoice button.
- Scroll to the bottom of the invoice screen.
- Click Resend Invoice.
The system will immediately send a new invoice notification to the bidder with a secure payment link.
What the Bidder Receives
When you resend an invoice, the bidder will receive:
- A new email with their invoice and payment link
- A new SMS text message with payment instructions
This ensures they have multiple ways to quickly access and pay their invoice.
Automatic Reminder System
Even if you do not manually resend an invoice, CharityAuctions helps you follow up automatically.
For unpaid invoices, the system will send:
- Reminder emails every 24 hours
- Reminder text messages every 24 hours
- Up to three days of follow-up notifications
These automatic reminders help encourage timely payment without extra work from auction administrators.
Best Practices
If an invoice remains unpaid after reminders:
- Personally reach out to the bidder
- Confirm they received the invoice
- Offer assistance if they had trouble checking out
- Resend the invoice again if needed
Most invoices are paid quickly once bidders are reminded.
Frequently Asked Questions
Where do I find bidder invoices?
Go to Post Event Tasks → Invoices in the left navigation menu.
Can I resend an invoice more than once?
Yes. You can resend an invoice as many times as needed.
Will bidders still get reminders automatically?
Yes. The system sends up to three automatic reminders even if you do not resend manually.
What if the bidder’s email address is incorrect?
If the bidder used the wrong email, you may need to contact them directly and have them update their information before resending.
Do reminders include text messages?
Yes. Reminders are sent by both SMS and email.
If you need help tracking down an unpaid invoice or contacting a bidder, CharityAuctions support is happy to assist.
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