Direct deposit allows your auction funds to be transferred securely to your organization’s bank account after your event ends.
On the new CharityAuctions platform, direct deposit is set up during the payout request process.
There is no separate banking setup required before your auction begins.
Where to Set Up Direct Deposit
Direct deposit is configured when you request your payout.
To begin:
- Open your auction dashboard.
- Navigate to Post Event Tasks.
- Click Payouts.
- Select the option to request your payout.
If this is your first payout, you will be prompted to complete verification.
Completing Verification Setup
Before funds can be sent, you must complete a quick verification process.
To complete verification:
- Follow the instructions on the Payouts page.
- Confirm your organization’s information.
- Submit the required details.
Once verification is complete, the system will trigger the secure banking setup.
Submitting Your Bank Information
For security purposes, banking information is collected through Stripe’s secure form.
After requesting a payout:
- Watch for a secure email from Stripe.
- Open the email and click the secure link.
- Enter your bank account details for direct deposit.
- Submit the form.
Your banking information is entered directly into Stripe’s secure system and is not stored within CharityAuctions.
When Will Funds Be Deposited
After completing verification and submitting your banking information:
• Payouts are typically processed within 5 to 7 business days
• Funds are sent directly to your verified bank account
• You will receive confirmation once the payout is complete
Processing time begins after verification and bank submission are finalized.
Updating Your Direct Deposit Information
If you need to change your bank account:
- Request a new payout from the Payouts page.
- Wait for the new Stripe secure email.
- Submit the updated banking details.
This ensures your payout is directed to the correct account.
Why Direct Deposit Is Set Up During Payout
CharityAuctions uses a built-in payment processor, so there is no need to configure payment settings before your event.
Direct deposit is only required when you are ready to receive funds, which simplifies setup and improves security.
Frequently Asked Questions
Do I need to set up direct deposit before my auction starts?
No. Direct deposit is configured only when you request your payout.
Where do I enter my bank information?
You will enter your banking details through a secure Stripe form sent via email after requesting your payout.
How long does direct deposit take?
Most payouts are processed within 5 to 7 business days after verification is complete.
Why haven’t I received the Stripe email?
Check your spam or junk folder. If you still do not see it, contact CharityAuctions support for assistance.
Can I change my bank account later?
Yes. You can submit updated banking information when requesting a new payout.
If you need help setting up direct deposit or completing verification, CharityAuctions support is always available to assist.
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